How can the physical @bestbuy @geeksquad location say they don't do Pixel 2 replacements and then the number they give you to call say that Pixel 2 re

How can the physical @bestbuy @geeksquad location say they don't do Pixel 2 replacements and then the number they give you to call say that Pixel 2 replacements can only be handled in store?

Someone is either lying or just misinformed. Either way most subpar customer eperience