The Newington @bestbuy gives me a card to make online appointment. It doesn't work. I call to make @GeekSquad AFTER spending hour in store. It takes 3

The Newington @bestbuy gives me a card to make online appointment. It doesn't work. I call to make @GeekSquad AFTER spending hour in store. It takes 32 minutes of hold time to be told next appointment five hours away.

Seems to be no delay in taking my money every month.